General Terms:

QUBE warrants your QUBE/Shuttle branded computer “product”, including parts and labor, against any defects in materials and workmanship under normal usage conditions in accordance with general industry standards for a period of 24 months for parts and 12 months for depot service. The terms apply to product(s) purchase directly from QUBE Online (www.buyqube.com or 410-QUBE (7823)).

Duration of Warranty:

The warranty period for product commences from the date of your invoice for a period of 24 months. The warranty period shall not be extended or reset if QUBE authorizes the repair or replacement of any components, parts, or complete products by either QUBE or an authorized agent, and shall continue for the remainder of the warranty period from the date of original invoice.

Exception is for QUBE accessories, which the duration of warranty is 30 days from date of invoice.

All refurbished or close-out products are sold “as-is” condition and excluded from the QUBE's Standard Limited Warranty Policy.

Any implied warranties of merchantability and fitness are limited to the duration of this warranty – exclusions may exist from state to state and jurisdictionally.

 

Products received by QUBE with expired warranty or no warranty shall be charged a minimum of P350.00 for labor and any additional costs associated for parts replacement. QUBE will only service the product.

Qube shall contact buyer for written authorization or “Work Order” before any product servicing or repairing begins.

Buyer shall be responsible for cost of freight both ways for out-of-service products.

All serviced or repaired products shall receive a 30 days limited guarantee commencing from the date on packing list.

Charge:

• P350.00 check up fee
• Pickup within Metro Manila - P150.00 one way + Check up fee P350.00.
• Home Service - P1,000.00 Check-up fee included.

 

 

The warranty excludes any physical damage or damages resulting from abuse, misuse, negligence, modification in hardware or performance (e.g., overclocking), improper maintenance, accidents, acts of God, unauthorized servicing, or usage in any unsuitable or abnormal operating environment.

The warranty becomes voided unconditionally with any unauthorized disassembly or removal of any hardware components from product.

The warranty becomes voided unconditionally for products with any missing or altered identification number tags.

The warranty does not cover any third-party software - including any pre-installed, reloaded or subsequently installed operating systems or application programs. All third-party software issues should be directed to respective software vendors.

The warranty does not cover any subsequently installed hardware components, software, or peripherals used in conjunction with the product.

The warranty does not cover undocumented ownership transfer. Transfer of warranty requires an express written request from original purchaser and must be submitted to Qube with transferee's contact information for documentation and approval. Absence written documentation and approval, all warranties shall be voided for transferee. All valid warranty transfers are subject to the same terms and conditions as set forth in original warranty.

• The warranty does not warrant compatibility of any third-party software or hardware components with product, unless otherwise specified.
• The warranty does not cover lost or stolen products.
• The warranty does not cover uninterrupted or error-free operations of product in accordance with industry standards.
• The warranty does not cover products which payments have not been received by Qube.
• The warranty does not cover products with expired warranties.

Limitation of Liability:

Liability of QUBE shall be limited to the scope of remedies set herein and excludes any incidental or consequential damages, including but not limited to, damages or claims incurred from lost of data, non-availability of product, or third-party claims. QUBE shall only be liable for the maximum amount paid for product on a valid claim by purchaser.  

 

Change/Cancellation of Order

QUBE makes every effort to accommodate requests to change or cancel orders. However, orders typically enter production within 2 hours, after which point they cannot be changed or cancelled.

QUBE only guarantees that requests for changes or cancellations within 1 hour of the order being placed will be honored.

After an order has entered production, its components are considered used goods and therefore their resale value is reduced.

All cancellation must be submitted within 1 hour after placing order and require email confirmation provided by customer service. To obtain the confirmation number please contact order@buyqube.com or call customer service at (02) 410-QUBE(7823).

 

A product shall be deemed for RMA when the product is defective in material and workmanship and fails to operate, function or perform under the product's original intended purpose within the first 24 months from the date of invoice.

RMA s do not include any third-party software; cosmetic or physical damages resulting from normal wear and tear, methods of transport other than normal industry standard; any damages incurred as a direct result of user misuse, negligence, mishandling; or as a result of incidental or consequential damages.

RMA s may be returned for repair or replacement of parts or product within 24 months from the original invoice date. QUBE defines any replacements as reconditioned, or equivalent in value or performance of their original parts or product.

Buyer shall be responsible to ensure all returning products to QUBE are properly and securely packaged and return with proof of delivery.

QUBE disclaims any liability for loss of data resulting from repair or replacement of product or its parts. Buyer shall be responsible for the removal or backing-up of data prior to the shipment of product to QUBE.

QUBE disclaims any liability for returned products damaged during transport resulting from improper packaging by buyer. The customer shall pay 2-way freight charges.

• All authorized returning RMA products shall receive a Return Merchandise Authorization ( RMA ) number for return to QUBE.
• All returning RMA products must have a clearly marked RMA number on the outside package and an included RMA form inside.
• All unauthorized RMA returns shall be returned and charged to sender with all applicable fees.
• All RMA numbers are valid only for 14 days from date of issuance

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. QUBE will not be responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media. QUBE will automatically erase all pirated/illegal software brought to its service centers.

 

QUBE prides itself on providing complete customer satisfaction by offering quality products and service. If for some reason you are not completely satisfied with your new system, then QUBE offers the following return policy:

You may return your system in new condition for credit within two (2) business days from the receipt date. You will receive full refund or store credit for the hardware price, minus 5% of the total amount for assembly and shipping and handling.

 Software are non-refundable, and less another 5% for  missing accessories or packaging.

New condition consists of:

• System, peripherals and all accessories in like new condition
• No physical damage to system, peripherals, or accessories
• All original packaging and materials included

After 5 days and/or up to fifteen (15) business days from the receipt date, the system may be returned for credit with a 15% restocking fees (excluding software, shipping, and handling). System, peripherals, and accessories must be returned in like new condition to avoid additional charges. All packaging must be included.

QUBE Return Policy applies to products purchased directly from WWW.BUYQUBE.COM OR 410-QUBE.

To return products, you must follow qube RMA procedures. All returned product must be in same condition as you received them and complete with the original packaging materials. Customer is responsible for risk of loss, shipping and handling fees for returning the products. All software is provided subject to the license agreement that is part of the software package and you agreed that you will be bound by such license agreement. You must return all pre-loaded software with the product or other software and only if the package has not been opened. All open software are not returnable and if you fail to follow the return instruction and policies provided herein, QUBE is not responsible whatsoever for the product lost, damaged, modified or otherwise processed for disposal or resale. QUBE will not accept return of any products purchased from a Reseller. THIS RETURN POLICY IS NOT A WARRANTY. Additional restriction may apply on certain products.

 

  Customer Service Number: 02.410-QUBE.

Phone Support Hours: Monday thru Sunday 9:00am to 6:00pm

Website Support: www.buyqube.com

ALL TERMS AND CONDITION CONTAINED HEREIN ARE EXCLUSIVE AND SUPERCEDES ANY IMPLIED OR EXPRESSED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS, AND LIMITED BY DURATION TO THE WARRANTY PERIOD SPECIFIED HEREIN.

QUBE RESERVES THE RIGHT TO AMEND, MODIFY OR OMIT ALL OR PARTS OF WARRANTY PROVISIONS WITHOUT ADVANCE NOTIFICATIONS, BUT NOT TO BE RETROACTIVELY APPLIED.

 

 

Non-performing Pixels

QUBE is committed to customer satisfaction by providing the highest quality products in the industry. The result is that our QUBE LCD displays generally have very few non-performing pixels. For example, an 17" (1280 x 1024) display has nearly 4 million sub-pixels. A product exhibiting 6 non-performing pixels would equate to an extremely small 0.00018 percent of the total sub-pixels.

To ensure the highest performing displays, QUBE sets limits as to the allowable number of pixel anomalies. QUBE has adopted the following pixel criteria to supplement our existing one-year limited warranty. This policy applies to all QUBE LCD displays during the warranty period.

• QUBE sets limits on 17" LCD's at 3 bright sub-pixels, 6 dark sub-pixels, or a combination of 6.

Explanation
A pixel or picture element, is composed of three sub-pixels in the primary colors of red, green, and blue. At each pixel position in an AMLCD (active matrix liquid crystal display) flat screen monitor, three cells of liquid crystal material form the red, green and blue sub-pixels that together allow the full range of colors to be displayed. Individual transistors are arranged in an array on the rear glass to control each sub-pixel. An anomaly on any one of these individual transistors will cause a bright or dark pixel to appear. These anomalies generally occur only during manufacturing, and additional bright or dark pixels should not appear over time.

* The allowable number of non-performing pixels has a direct impact on the yield of the process. If the industry attempted to set a zero standard, the current manufacturing yield would be so low that the cost of an LCD display would be many times higher than it is today. Luckily, most customers and applications are tolerant of a low level of non-performing pixels and prefer the lower cost that the existing standards allow.